Frequently asked questions

you have questions. we have answers.

Do I have to use the company that the insurance company referred?

No. You are free to use the company of your choice. Phoenix Cleaning & Restoration works well and with all insurance companies and their adjusters alongside with your local insurance agent.

What is the claims process?

Contact Phoenix Cleaning & Restoration and a Phoenix representative will be onsite to evaluate your claim and answer any further questions you may have.

I have an emergency but no claim # yet?

Call us immediately as were available 24/7, 365 days a year and we can start work immediately as needed while your claim is being processed. We can switch billing over to insurance company once they accept the loss.

Can Phoenix Cleaning & Restoration handle just a portion of my claim/loss if need be?

Yes, absolutely! Phoenix Cleaning & Restoration is a full service company with complete fire & water mitigation, contents, and construction/restoration divisions that can handle the entire claim or just a portion if need be. Contact our office today to find out more information and how we can help.

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